The Undernet User Committee is one of the governing organs of the Undernet IRC Network. It is composed of a group of users who volunteer their time to try to improve the Undernet. This committee covers a vast amount of territory, from educational classes and
improving documentation, to holding special events and helping the network’s users. You can view all of the User-Com projects and teams by visiting their website at https://undernet.org/docs/
With such a large area to cover, the User Committee is split into several smaller projects. This allows each project to focus on a specific area. Currently, there are eight ongoing projects in operation. Each week brings another new accomplishment or task completed.
The current eight projects are as follows:
The Class Project: A weekly class that is run in #Class to help users learn more about IRC and the Undernet. Class is run in many different languages for users who don’t understand English.
The Newsletter Project: An informational newsletter containing information about various technical issues, IRC related items, web page reviews, etc. The newsletter is put out at the start of every second month at the current moment, but is planning on going monthly with its issues in the very near future.
The Webmasters Project: This project is a group of web developers who oversee the various web properties of the User-Committee. They are responsible for ensuring that web properties are secure, current and insightful. Current properties include undernet.org, user-com.undernet.org, forum.undernet.org and help.undernet.org.
The Promotions Project: A group of people responsible for putting on live events in the #LiveEvents channel for the users of Undernet.
The Documents Project: This project gathers Undernet and IRC related articles to help inform users about historical and up-to-date information concerning what has happened and is happening on Undernet.
The UUS Project: This project oversees the Undernet User Script to assist people on Undernet that specifically use the mIRC client.
The Standard Response Project: This project is responsible for answering all of the users’ mail. This includes the Standard Response Team (SRT). Only members of a team affiliated with the SRT are permitted to answer users’ mails individually. This means, you should never answer mails directly to a user. It could result in your removal from the User-Com and Userguide mailing lists.
The Support Project: This project is composed of the #help and #userguide channels. These channels are staffed by User-Com members who aim to assist users with their IRC issues. #help covers general IRC issues – like connection issues and configuring a client. #userguide covers Undernet-specific issues like LoC and the websites/forum.
Users in our channels (#help and #userguide) are to be treated politely and in a courteous manner at all times. Ops are to be patient and understanding when dealing with a user. Our users have the right to ask questions without being embarrassed. Ops have to welcome and ask new people who join if they require assistance whenever possible. Doing this makes our users feel welcomed.
User questions are our first priority. We are all here for the users. Without them, there is no Undernet. Our priority should always be the users and their needs.
We try to limit use of colors and sound, since not all clients support it. We ask that users not run any script that warns about colors, sound, etc. Ops should not use scripts that kick and ban automatically without approval from the Coordinator. Remember, most of the users joining these channels are already facing an issue and might not understand what is happening.
When possible, #help and #userguide should always have available, awake volunteers. Ops should op themselves in the channel when they are present and available. If they’re not available, they should not be opped. This helps reduce confusion amongst our users. Users are welcomed to idle in our channels. This allows them to observe and learn.
Ops should work towards creating a community within our channels. This community should be inclusive of all users and new volunteers alike. It helps us build a strong relationship with the users of the Undernet as a whole.
New people willing to assist in #help and/or #userguide should send their request to firstname.lastname@example.org
to get a standard reply from the SRT. Once this is done, they will be contacted and asked to remain in the channel for a period of time to observe and learn how #help or #userguide functions.
Once a new volunteer has observed and learned, they will take a short test. Upon passing the test, they may select or be assigned a mentor from the members of #help or #userguide.
Preferably, this will be an op who comes on at the same time as the new volunteer. The mentor would then teach and help the new volunteer with what he/she should know. In addition to doing that, the mentor would also observe the volunteer assisting users and submit a report about the volunteer at the end of the mentoring period.